FAQ's

How Do You Deliver?

When you buy an item from us, it stays our responsibility until you sign for it.

We follow strict security procedures when packing, preparing and sending orders, no matter how valuable they might be.

Nearly all orders are delivered via the postal system (we use Australia Post's eParcel service) - we may send a parcel that weighs more than 10kg via road freight, valuable orders within Australia will be sent by the Secure Freight service provided by Toll Priority, highly valuable orders will either be delivered personally or via armed guard.

Regardless of how your order is sent, it will be tracked and insured until you sign for it.

We're committed to sending all parcels out within 24 hours of payment having been confirmed into our account.

Mail within Australia can take up to 1 week to arrive, while international mail can take up to 3 weeks.

Urgent orders can be sent via Australia Post Express Post at special request.

What is Your Returns Policy?

We unconditionally guarantee the authenticity, title and grade of each and every item we sell. The tax invoices we supply ensure that you have these guarantees in writing.

If you are in any way dissatisfied with an item you purchase from us, simply return it within 7 days at our expense and we'll either provide you with a replacement (where possible) or give you a prompt refund in full.

How Do You Grade Your Stock?

The authenticity and title of all items sold by Sterling & Currency is guaranteed unconditionally.

We grade our items according to the adjectival standard, as defined by the Australian market. Two published guides that will provide you with an idea of how we grade our stock are:

N.B. : We believe the Sheldon numerical standard standard provides collectors with a clearer idea of the grade of mint-state coins - where appropriate, we also grade some of our coins on the Sheldon numerical standard.

Any coins that have been independently graded (by PCGS as an example) will include the name of the independent grading company it has been provided by. Where a Sheldon grade attributed by us does not include the name of a grading company, it is most likely that this item will not have been independently graded. Please check with us via email or phone if you have any questions at all.

How Up to Date is Your Website?

We've done a great deal of work to ensure that the products listed in our online store are actually recorded as being available in our point of sale system. We can post items live to the website as soon as we purchase them, any products sold can be removed from our online store just as quickly.

However, there is a slim possibility that the products listed on our website do not reflect our most recent sales.

Our products are also offered through our retail outlet and at trade shows, so all orders received through our online store are accepted subject to availability.

We reserve the right to reject at our discretion an order for any reason including, without limitation, the unavailability of a product, an error in the price or the product description, or an error in an order made by you.

We will advise you immediately if any goods ordered are unavailable

What Forms of Payment Do You Accept?

We accept the following forms of payment:

A$ cash;

Personal or bank cheques in A$;

Direct deposit / bank draft / telegraphic transfer;

Major credit cards (American Express; VISA and Mastercard);

Australia Post Money Order;

PayPal.

It is our policy not to ship any orders until we have confirmation that payment has been made into our account.

For security reasons, we may request proof of identification from new clients, particularly for new clients outside Australia. Our privacy policy explains how we treat any personal information you provide us.

Do You Offer a Lay Buy Plan?

Sterling & Currency offers a lay by payment system at our discretion to regular clients, and only with agreement from our vendors (if any are involved).

Standard lay by terms are a 25% initial deposit, followed by three equal monthly instalments.

There is a $400 minimum, and penalties apply if payments are late or if the agreement is cancelled.

Please contact us to discuss our Lay By Agreement prior to placing an order, click here to view our lay buy agreement in PDF form.